#TOLL FREE TEXTING CODE#

Will we have a monthly phone bill for adding the toll-free line? Or, you can provision voice capability to the same number from your voice provider. In the future, we will be adding call forwarding capabilities to these numbers. What happens if someone calls a Toll-Free number we don't have a voice account for?Īt this time, the caller will receive a message that the number is not available for voice. However, if you have a pressing reason to postpone this migration date, please let us know so we can give you an extended period of time to migrate smoothly. Trumpia is set to retire shared short codes by July 31, 2019.

#TOLL FREE TEXTING CODE#

Can we continue to use the short code until the end of the campaign and switch to a toll-free number later? We have the shared short code printed on our collateral that are already in circulation. We hope to have MMS support on toll-free numbers later this year and will keep you updated. With toll-free numbers not compatible with MMS currently, how can we still send pictures?Ĭurrently, we will continue to use our shared MMS short code to send images and videos, which will work as it always has. Toll-free numbers have been provisioned for high throughput, reaching speeds up to 75 messages per second. What’s the expected SMS throughput on toll-free numbers? In fact, you’ll be able to have more choice of keywords, as there will no longer be any competition for the same popular keywords since you own the whole code. Yes! All functionalities that you currently use with shared short codes will work the same with toll-free numbers. Messaging content is controlled by the TCPA and CTIA on any code, and does not depend on the number you are using.Īre we able to use multiple keywords with the Toll-Free number? Will alcohol & firearms advertising still be restricted on Toll-Free numbers? With Trumpia, all toll-free numbers will be dedicated to a single user and will be able to run text-to-win contests. You can also email us at I be able to run Text-to-Win Campaigns with my toll-free number? If you are unsure, please contact your Account Manager or call/ text us at 1-88. There is no place in the platform where you can see this information. You can also email us at there any way to tell if your short code is shared or dedicated? No, but we can help you find your Account Manager if you call or text us at 1-88. In the control panel, is there a way to find who our sales rep is? Toll-free on the other hand does not carry this risk as each number is only used by a single user. This is an ongoing risk that can happen at any time. Unfortunately, if a single user is non-compliant with their messaging, carriers will shut down the entire shared short code for all users on it. Is there a good reason I should switch now vs later? Toll-free numbers for texting are available now! When will toll-free Numbers be available? As such, all texting service providers will be affected in the same way. The important distinction to make is that carriers like Verizon and AT&T are shutting down shared short codes, not Trumpia. Is it only Trumpia that is ending support for shared short codes? Shared codes are being shut down because of the additional risk associated with an entire group sharing the same code with a potentially questionable user. Most importantly, Toll-Free numbers are not susceptible to the surprise shut downs that shared codes were.īelow are the answers to the most frequently asked questions we have been asked by our customers.Īre the toll-free numbers guaranteed to not be shut down like shared short codes?Īs long as a user’s messaging stays compliant with carrier regulations, carriers will not shut down your code.

Toll-Free numbers cost nothing to provision or migrate, and have all the benefits of a dedicated number (including no competition for keywords and streamlined message routing). While this change may be a temporary inconvenience, we truly believe this action is in the best interest for all of our customers. This would negatively impact hundreds of customers because of one bad actor misusing the system. However, if you have a pressing reason to postpone this migration date, please let us know so we can give you an extended period of time to migrate smoothly.Įven before this announcement by carriers, shared short codes were at risk of a single user misusing them, leading to carriers shutting down the entire code with no advance warning. In the interest of protecting our users, Trumpia is retiring support for shared short codes on Jand migrating all customers to a Toll-Free number. With this impending change, all texting service providers are charged with migrating users to alternative texting options. Carriers are set to shut down shared short codes sometime in 2019.

Toll free texting